Cancellation and Refund Policy

At GoNutty, we aim to provide a seamless shopping experience for our customers. We understand that there may be situations where you need to cancel an order or request a refund. This policy outlines the terms and conditions for cancellations, returns, and refunds.

1. Order Cancellation

Cancellation Before Dispatch

You may cancel your order at any time before it is dispatched from our warehouse.

• To cancel, simply log in to your account on GoNutty and go to the “My Orders” section, or contact our customer support team.
• Once the cancellation is successful, we will process your refund within 5-7 business days, and the amount will be credited back to your original payment method.

Cancellation After Dispatch

Once your order has been dispatched, it cannot be canceled online. However, if you choose not to accept the delivery, you may refuse the product at the time of delivery.

• Please note that delivery charges are non-refundable.

2. Returns and Replacements

Eligibility for Returns

You may return a product if:

• The item is damaged or defective.
• You have received the wrong product.

Returns must be initiated within 48 hours of delivery. To request a return, please contact our customer support team at support@gonutty.store.

• The item must be unused, in its original packaging, and with all seals, tags, or labels intact.

Replacement Process

Once your return request is approved, we will arrange for a replacement at no additional cost.

• The replacement will be dispatched within 2-3 business days after we receive and verify the returned product.

3. Refunds

Refund Process for Canceled Orders

• If you cancel your order before dispatch or refuse delivery, a full refund (excluding delivery charges) will be processed.
• Refunds will be credited to your original payment method within 5-7 business days.

Refund Process for Returned Items

• Once we receive your returned product, our team will inspect it to ensure it meets the return eligibility criteria.
• Upon approval, a refund will be processed, and the amount will be credited to your original payment method within 5-7 business days.

4. Non-Refundable Situations

GoNutty reserves the right to reject refund requests under the following conditions:

• If the return request is initiated after 48 hours of delivery.
• If the product is used, damaged, or not in its original packaging.
• For perishable goods (such as fresh fruits or vegetables), which cannot be returned immediately at the time of delivery.
• If the product is missing accessories, tags, or free gifts (if any) received with it.

5. Refund Timeline

Refunds typically take 5-7 business days to process after we receive your cancellation or return request.

• The credited amount may vary based on your payment provider’s processing time. If you do not receive your refund within the specified period, please contact your bank or payment provider for further assistance.

6. Contact Us

If you have any questions or concerns about cancellations, returns, or refunds, please feel free to reach out to our customer support team. We are here to help and ensure your experience is smooth and satisfactory.

• Phone: 
• Email: support@gonutty.store

Note: This Refund and Cancellation Policy is subject to change at the discretion of GoNutty. Any updates will be posted on this page, and it is your responsibility to review the policy periodically for changes.

Thank you for shopping with GoNutty! Your satisfaction is our priority.