No products in the cart.
FAQ's
Home / Faqs
Welcome to the GoNutty FAQ! Here, you’ll find answers to frequently asked questions regarding shopping for premium dry fruits and pantry essentials. If you can’t find what you’re looking for, don’t hesitate to get in touch with our customer support team for further assistance.
How do I place an order on GoNutty?
Placing an order is easy! Simply log in or create a new account on GoNutty. Browse through our selection of top-quality dry fruits and essentials, add the products you wish to purchase to your cart, and proceed to checkout. Provide your delivery address, choose your payment method, and complete your order.
What is the estimated delivery time?
Delivery times vary based on your location and product availability. Generally, we aim to deliver orders within 24 to 48 hours. You will receive an estimated delivery time during the checkout process.
When will I receive my refund?
Refunds for canceled or returned items usually take between 5 to 7 business days to process once they are approved. The amount will be refunded to your original payment method. If you need further assistance, feel free to contact our customer support team.
Do you deliver to my location?
We currently offer delivery to selected areas within [Your Delivery Regions]. To check if we deliver to your location, simply enter your pin code during checkout.
What if the item I want is out of stock?
We strive to maintain stock of all products. If an item is out of stock, you can check back later or reach out to our support team for updates on its availability.
How can I track my order?
Once your order has been placed, you can track its status in the “My Orders” section of your account. You will also receive tracking information via email or SMS once your order has been dispatched.
How do I return a item?
If the product is damaged, defective, or incorrect, you can request a return within 48 hours of receiving it. Contact our customer support team at [Your Support Email Address] or [Your Support Phone Number] to arrange a return, replacement, or refund. Please ensure the item is unused and in its original packaging.
How can I contact GoNutty customer support?
We’re here to help! Reach out to our customer support team via:
- Phone: [Your Support Phone Number]
- Email: [Your Support Email Address]
How do I update my account information?
To update your personal information, log in to your account on GoNutty and go to the “My Account” section. From there, you can make any changes and save your updates.
Can I change my delivery address after placing an order?
Once an order is confirmed, the delivery address cannot be changed online. However, if your order hasn’t been dispatched yet, feel free to contact our customer support team at [Your Support Phone Number], and we’ll assist you with updating the delivery address.
Can I cancel my order after placing it?
Yes, you can cancel your order as long as it hasn’t been dispatched. To cancel, go to the “My Orders” section in your account or get in touch with our customer support team. If the order is already on its way, you may refuse delivery, and we will process your cancellation accordingly.
Are the prices on GoNutty inclusive of taxes?
Yes, all prices listed on GoNutty include applicable taxes. There are no hidden charges beyond what you see during checkout.
Are my payment details secure on GoNutty?
Definitely! We employ top-tier encryption and security measures to safeguard your personal and payment information. For more details, please refer to our Privacy Policy.
What payment methods are accepted?
We accept the following payment methods for your convenience:
- Credit/Debit Cards (Visa, Mastercard, etc.)
- UPI Payments
- Net Banking
- Cash on Delivery (COD)
Is there a delivery charge?
Delivery charges may apply based on your order amount and location. Any applicable charges will be shown during checkout. We also offer free delivery for orders over a certain value – check our website for more details.
Can I make changes to my order once it is placed?
Once an order is placed, modifications cannot be made online. If your order hasn't been dispatched yet, please contact our customer support team to assist you in making changes.
How do I apply a discount code or offer?
To use a discount code, simply enter it in the designated field during checkout. The discount will be applied to your order total before payment.
If you have any more queries, don’t hesitate to contact us! At GoNutty, we’re committed to providing you with a simple, enjoyable, and convenient shopping experience.
Happy shopping with GoNutty!